
What to Expect?
Please aim to arrive approximately 10 minutes before your appointment to allow ample time for filling out any required paperwork.
Initial Examination:
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Your physiotherapist will start by going through your medical history and asking questions to fully understand the issue you are facing, followed by a comprehensive examination.
Treatment Plan:
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After assessing your history and examination, a personalised treatment plan will be created by your physiotherapist, which may involve various treatment methods. Our team will also be available to address any queries you may have regarding your injury and treatment choices.

Appointments & Cancellations
Your appointment time is reserved exclusively for you. Therefore, we kindly ask for a 24-hour notice for any appointment cancellations or rescheduling. Please note that a cancellation fee will be charged for physiotherapy therapy appointments canceled within 24 hours.
To make any changes to your appointment, please reach out to the clinic. We acknowledge that unexpected circumstances can occur, and if you have any issues or concerns regarding the cancellation policy, feel free to discuss them with the treating physiotherapist.
PAYMENTS
Inpatients
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If you are an inpatient with medical aid coverage, we will handle the authorisation process and submit it on your behalf.
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If you are a private patient, we will collaborate with you or your family to arrange payment.
Outpatients
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Usually, payment for outpatient sessions is required upfront and can be made with cash, card, EFT, or Snapscan. You will receive a comprehensive invoice to claim from your medical aid. If you have an out-of-hospital benefit/savings, you will be reimbursed.
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Our charges are based on medical aid rates, ensuring that as a member, you should not have any co-payments; the medical aid typically covers the full amount (subject to your medical aid plan).
Frequently asked questions
CONSULTATION ROOM

